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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jarrod St. Onge

September 4, 2025

5  out of  5
rating by Jarrod St. Onge
"I recently had the pleasure of working with Natalie and John, and I couldn't be more impressed. From our first conversation, it was clear that they genuinely cared about helping me find the right insurance coverage for my needs. Natalie and John took the time to explain all the options in a way that was easy to understand, and answered all my questions with patience and professionalism. What stood out most was their attention to detail and commitment to making sure I felt confident in my choices. Whether it was auto, home, or life insurance, Natalie and John provided thoughtful recommendations that fit both my coverage needs and budget. I really appreciated the transparency, prompt communication, and personalized service throughout the entire process. It’s rare these days to find someone so trustworthy and knowledgeable in this industry. If you're looking for an insurance agent who truly has your best interests at heart, I highly recommend Natalie and John. I'm so glad I made the switch!"
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Ricky Lee

September 4, 2025

5  out of  5
rating by Ricky Lee
"I don’t normally write reviews, but I had to share this. I can’t thank Natalie and John Paul enough for the amazing help they gave my grandmother. I live in California and was on the phone with my grandmother through the entire process and what I witnessed gave me hope for humanity. They went out of their way to make the process smooth and stress-free for her, taking the time to explain everything clearly and making sure she felt comfortable with her options. Their kindness, patience, and genuine care made all the difference. It’s rare to find people who treat clients like family, and that’s exactly how they treated my grandmother. I highly recommend Natalie and John Paul to anyone looking for agents who truly go above and beyond."
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Chapman Realty

September 4, 2025

5  out of  5
rating by Chapman Realty
"Great office. The manager British has always taken care of me. The rest of the staff are great as well"
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Devion Proctor

September 4, 2025

1  out of  5
rating by Devion Proctor
"Would not recommend going to this location for State Farm. Bad customer service and tried to make you pay more money then what it was suppose to be."
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Zach Gregarek

September 4, 2025

5  out of  5
rating by Zach Gregarek
"Great office with great staff. Highly recommend Natalie’s office!"
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Samantha Beckett

September 4, 2025

1  out of  5
rating by Samantha Beckett
"Rude & very unprofessional. I highly recommend State Farm insurance, just not Natalie as your agent."
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Eric P

September 4, 2025

1  out of  5
rating by Eric P
"Bad customer service would not recommend at all they give bad customer service on the phone and price hike after you agree to sign up"
We responded:
"Dear Eric, I apologize for the negative experience you encountered with our office. I attempted to locate your account in order to understand the issue and return your call; however, I was unable to find your information in our system. If you would like to discuss this matter further, please do not hesitate to contact us at 586-979-6350. Thank you for your understanding. Sincerely, Natalie"
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Durod Hayes

September 3, 2025

1  out of  5
rating by Durod Hayes
"Bad customer service , and bad communication. Tried to get over on people make them pay more ."
We responded:
"Dear Durod, I apologize for the negative experience you encountered with our office. I attempted to locate your account in order to understand the issue and return your call; however, I was unable to find your information in our system. If you would like to discuss this matter further, please do not hesitate to contact us at 586-979-6350. Thank you for your understanding. Sincerely, Natalie"
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Sondro Yousif

September 3, 2025

1  out of  5
rating by Sondro Yousif
"I would never use State Farm after dealing with them . Terrible service. Doesn’t even return text messages had to have someone go up there just to even get contact with them . Makin me pay extra 200 them what it was suppose to be . Never again"
We responded:
"Dear Sondro, I apologize for the unsatisfactory experience you had with our office. The manager of that location recently informed me of your concerns from yesterday. She mentioned that Susan was scheduled to reach out to address your questions, which I had assumed had been completed. I will follow up with Susan today to gather more information and will reach out to you accordingly. Thank you for your patience and understanding. Kind regards, Natalie"
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Patrick

September 3, 2025

1  out of  5
rating by Patrick
"Very unprofessional in the way she Conducts her business and I think overall it’s very sloppy on how handles situation all together and how she overcharges people for non existets services"
We responded:
"Dear Patrick, I apologize for the negative experience you encountered with our office. I attempted to locate your account in order to understand the issue and return your call; however, I was unable to find your information in our system. If you would like to discuss this matter further, please do not hesitate to contact us at 586-979-6350. Thank you for your understanding. Sincerely, Natalie"
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Cori Jneu

August 29, 2025

5  out of  5
rating by Cori Jneu
"My experience with the Agent was 5 Star Customer Service, knowledgable of all policy types,auto, home and life. I'm extremely Satisfied with the service I received, and will refer family and friends for service."
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Lilly McIntyre

August 27, 2025

5  out of  5
rating by Lilly McIntyre
"Was going to go w progressive but artur presented a better price and was kind and thorough so I went w state farm!"
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Paulette Terry

August 15, 2025

5  out of  5
rating by Paulette Terry
"Great service"
We responded:
"Thank you so much, Paulette! We’re glad to hear you had a great experience. If there’s anything else we can assist you with, please don’t hesitate to reach out!"
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Suha Matti

August 13, 2025

5  out of  5
rating by Suha Matti
"⭐⭐⭐⭐⭐ As a customer, I’ve had an excellent experience with Artur Zoto at State Farm. He is professional, attentive, and always goes above and beyond to make sure I’m taken care of. He explains everything clearly, answers all my questions, and makes the process easy and stress-free. I truly appreciate his dedication and highly recommend him!"
We responded:
"Thank you so much, Suha! We're thrilled to hear about your positive experience with Artur Zoto. Providing professional, attentive, and stress-free service is our top priority, and it’s wonderful to know Artur exceeded your expectations. We truly appreciate your kind words and recommendation! If you ever need anything else, don’t hesitate to reach out."
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Ginny Bumpus

August 11, 2025

5  out of  5
rating by Ginny Bumpus
"I needed a payment arrangement made for my auto bill payment plan, and the manager, went out of her way to accommodate me, which really helped me out.. I love the staff, at this location, every time I call, it is great customer service.. special thanks to Artur Zoto😀"
We responded:
"Ginny, thank you for this great review. So happy we were able to assist you! We are always here for any insurance questions or needs. "
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carol Diponio

August 7, 2025

5  out of  5
rating by carol Diponio
"Susan Baronet was very helpful and took her time and explained everything to myself and my husband. Answered all of our questions no matter how many times we might have asked them. I would recommend this State Farm office (be sure to ask for Sue)."
We responded:
"Thank you so much, Carol, for your kind words! We're delighted to hear that Susan took the time to thoroughly explain everything and patiently answered all of your questions. We’ll be sure to pass along your compliments to Sue. Your recommendation means a lot to us, and we look forward to continuing to serve you and your husband in the future!"
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patricia brantley

August 1, 2025

5  out of  5
rating by patricia brantley
"Agent Artur Zoto is the best I've come in contact with. He thoroughly explains each step during the process (in PLAIN) English so anybody vacancy understand the terms and conditions of the the policy, and as an added bonus; he LISTENS and UNDERSTANDS what the customer says. OUTSTANDING CUSTOMER SERVICE!!"
We responded:
"Thank you so much for your wonderful review, Patricia! We’re thrilled to hear that Artur provided clear explanations and truly listened to your needs. Delivering outstanding customer service is our top priority, and it’s great to know Artur made your experience a positive one. We appreciate your kind words and look forward to assisting you again in the future!"
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J Johnson

July 31, 2025

5  out of  5
rating by J Johnson
"I called today to make a payment. I spoke with Eric , he was very professional and polite , he even gave me more information and options on different policies that would help me personally. I greatly appreciate Eric for taking the time to help me choice better options for myself. Thank you !"
We responded:
"Thank you so much for your kind words, J Johnson! We're thrilled to hear that Eric provided you with professional and helpful service. It's our goal to ensure every customer finds the best options tailored to their needs. We truly appreciate your feedback and look forward to assisting you again in the future!"
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Harvy Martinez

July 30, 2025

5  out of  5
rating by Harvy Martinez
"Nice job for Artur he explain very clear nice person too. If you was looking for auto insurance he is the guy"
We responded:
"Hi Harvy, Thank you for your kind words! I’m glad to hear that Artur was able to clearly explain everything and provide you with great service. We appreciate your recommendation and are here to help anytime you need auto insurance or any other coverage. Best regards, Natalie"
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Ky Peven

July 29, 2025

5  out of  5
rating by Ky Peven
"I’ve been a customer for about 2 years and hope many more to come! Besides offering good insurance options at very competitive rates (I have a home policy and several car policies), their customer service is outstanding! I’ve been working with Susan and she has guided me through a complicated transaction which required multiple calls, paperwork preparation and advisory. Overall, I couldn’t be more happy! Susan, thank you very much for your help!"
We responded:
"Hi Ky, Thank you so much for your wonderful review! We’re thrilled to hear that you’ve been happy with your insurance coverage and our customer service over the past two years. Susan will be especially glad to know her guidance made a difference during the transaction. We truly appreciate your continued trust and look forward to serving you for many more years to come! Best regards, Natalie"
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Kedra powell

July 28, 2025

5  out of  5
rating by Kedra powell
"I absolutely love Natalie she’s such a great agent! My experience today though was hands down with Eric(with the silent E) 😂😎. He was very patient attentive and went above and beyond his job to service me today. I always appreciate a rep who listens well and always offers savings and deals that not only benefits my family and I, but our community too. Thanks Eric for the professionalism, humor and awesome customer service. Loyal customer Kedra 🥰"
We responded:
"Hi Kedra, Thank you so much for your wonderful review! It means a lot to me to hear that you’ve had such a great experience. I’m so happy Eric was able to provide you with attentive and professional service (and a little humor too!). We truly appreciate your loyalty and look forward to continuing to serve you and your family. Warmest regards, Natalie"
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Mollie Ellington

July 25, 2025

5  out of  5
rating by Mollie Ellington
"I highly recommend Eric Pringle with State Farm for anyone needing insurance services, especially if you’re transitioning to a new state. Eric recently helped me switch over to Michigan auto coverage, and the entire process was seamless. He was knowledgeable, responsive, and made sure I understood every detail along the way. It’s rare to find someone who handles business with both professionalism and genuine care—Eric does both. If you’re looking for an agent who makes insurance easy and stress-free, Eric Pringle is the one to call. Thank you again for your support and top-tier service! — Dr. Mollie Ellington"
We responded:
"Hi Dr. Ellington, Thank you so much for your thoughtful and glowing review! I’m thrilled to hear that Eric made your transition to Michigan auto coverage seamless and stress-free. We’re proud to have him on our team, providing knowledgeable and caring service to our clients. Your recommendation means a lot to us, and we’re always here to support you with any of your insurance needs. Warm regards, Natalie"
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Mellondy Collins

July 25, 2025

5  out of  5
rating by Mellondy Collins
"I absolutely love this insurance company. I had the pleasure of connecting with Susan. She has an amazing personality and is very knowledgeable in the insurance field. Understanding insurance and how it works can be confusing and frustrating sometimes, but she always makes sure she is thorough and explains how everything works!"
We responded:
"Hi Mellondy, Thank you so much for your kind words! I’m delighted to hear that Susan was able to provide you with clear explanations and exceptional service. We understand insurance can be confusing, and it’s our goal to make the process as easy and stress-free as possible. We truly appreciate your support and look forward to assisting you whenever you need us! Best regards, Natalie"
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Adrian Urbanku

July 24, 2025

5  out of  5
rating by Adrian Urbanku
"Love this sector of the company every single person is so friendly and helpful"
We responded:
"Hi Adrian, Thank you for your wonderful feedback! I’m so glad to hear that you’ve had positive experiences with our team. We strive to provide friendly and helpful service to every customer, and your kind words truly mean a lot. Please don’t hesitate to reach out if you ever need anything! Best regards, Natalie"
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Carolyn Hunt

July 24, 2025

5  out of  5
rating by Carolyn Hunt
"Eric was the absolute best I truly recommend his expert service and he’s very knowledgeable. He was very patient with me and wasn’t pushy like some Insurance companies are. Thank you very much Eric"
We responded:
"Hi Carolyn, Thank you for sharing your experience! I’m so happy to hear that Eric was patient, knowledgeable, and provided you with the kind of service that makes a difference. We truly appreciate your recommendation and are here to help whenever you need us. Warm regards, Natalie"